Speakers

Dave Baker joined American Recovery Service (ARS) in 2008. Over the next several years, Baker excelled in a variety of positions with the company before becoming Chief Compliance Officer (CCO) in 2015. Since that time, Baker has been assigned executive oversight of Vendor Compliance and Vendor Relations Management, Business Development, and leading the ARS2Market remarketing division, offering complete remarketing solutions to ARS’s clients across the nation. Baker attributes his leadership and inclusive management style to his 25+ year law enforcement career, culminating in his appointment as Chief of Police, to which he continues to serve today as Captain of Reserve Operations for a Northern California Police Department.

Baker holds a Bachelor’s Degree in Criminal Justice Administration from Columbia Southern University.

In 1998, Todd Case began a career in Law Enforcement that spanned over 16 years. During his tenure as a police officer, Todd was assigned to several different units including Evidence Technician, Field Training Officer, K-9 and Criminal Interdiction. Todd was noted for having the largest cash seizure in Hamilton County, Indiana, and was also awarded the Police Medal of Valor after he saved a woman from drowning in a frozen retention pond.

In 2011, Todd and his wife, Darcy, purchased Indiana Recovery Services. Todd remained in law enforcement part time until he retired from law enforcement in 2014. Todd and Darcy grew the company from a one location, two trucks, and four employees, to 34 vehicles, more than 50 employees, and four locations, with coverage spanning two states.

Todd and Darcy live together in Carmel, Indiana with their three children, Stephen (26), Ethan (19), Adyson (17) and their German Shephard Jax.

Vaughn Clemmons, President of Automobile Recovery Bureau, Inc. in Houston, Texas, entered the repossession industry more than 37 years ago at a time when tools and helpers were used to effect repossessions. He has been a licensed Private Investigator for over 27 years and holds a degree in Criminal Justice. In June of 2022, he was elected President of the American Recovery Association. He has maintained his focus on improving business methods and the overall ideals of the industry he loves. By allowing room to strengthen old relationships and develop new ones, he believes he can gain perspectives contrary to his own beliefs from anyone in the business, which allows him to remain adaptable in the ever- changing repossession climate. Born in Brooklyn, New York, he has been married to his High School sweetheart for 36 years, has two children and four grandchildren.

Heather Ford, SVP of Product & Marketing at MBSi, leads the RecoveryConnect, RCM, and VendorConnect brands. With over 20 years as a seasoned product marketing executive and over 10 years in the auto finance industry, Heather combines industry knowledge with a customer-focused approach to drive product innovation. Known for her pragmatic approach and problem-solving prowess, she excels in transforming complex challenges into actionable strategies. Passionate about empowering others, she makes intricate concepts accessible, fostering a culture of learning and growth while ensuring successful brand growth.

Dan Heath is the owner of Repros Recovery based in Salt Lake City, Utah. He was introduced to the recovery industry by his father who founded and operated a recovery service company and simultaneously served in law enforcement for many years to supplement his income. To date, Network Recovery Systems is the largest recovery entity in Utah.

Dan has also served as the Director of Operations in test engineering support for heavy trucks and was involved in the auction industry for many years. He served a mission for The Church of Jesus Christ of Latter-day Saints in the Massachusetts Boston Mission for two years and has worked with youth and adults for more than 30 years in various facets of service.

Dan has been happily married for 33 years and is a proud father of two boys, two daughters-in-laws, and a grandfather to one granddaughter.

Whitney Houston is a dedicated professional with a passion for family, baking, and crafting. As the team lead for RDN Customer Support, Whitney specializes in training both team members and users to effectively navigate and utilize the RDN system. Most recently, she led the initiative to develop and deliver updated training materials for the new RDN user interface, ensuring a smooth transition and enhanced user experience.

Lauren Kimbrell is a dynamic leader and the Vice President of Advanced Collateral Recovery (ACR), a well-established company and trusted name in the recovery industry. As President of the Tennessee State Association of Accredited Repossessors and an active member of RSIG, Eagles Group, and the American Recovery Association, Lauren is dedicated to promoting industry standards and best practices. Her contributions were recognized at Used Car Week, where she received an award for Women in Collections and Recovery and participated as a speaker on a prominent panel. Lauren co-founded ACR, debt-free, with her husband, John, and under their guidance, ACR has grown significantly. With a strong commitment to ethical practices and community support, Lauren has played a pivotal role in shaping the company’s reputation. The name “Advanced Collateral Recovery” reflects a personal touch, inspired by their oldest daughter, Avery, who expressed a desire for a company that honored her and her siblings, Cooper and Rayna. This blend of family values and professionalism is at the core of ACR’s mission. A devoted wife and mother, Lauren balances her professional ambitions with her commitment to family. She is passionate about fostering collaboration within the industry and continues to seek opportunities for personal and professional growth.

Mauricio Lopez, the Technical Support Specialist and trainer at Royal Key Supply, brings 4 years of locksmithing experience to the team. Mauricio plays a crucial role in ensuring that customers receive the technical support and guidance they need. His hands-on expertise complements the company’s mission, enhancing the overall customer experience.

Royal Key Supply Cofounder and CEO Mark Maupin brings over 16 years of expertise in automotive locksmithing to a company built on decades of industry experience and a passion for innovation. The company emerged from a successful background in the repossession industry. Mark first entered the repossession business in 1994 and, after acquiring their own repossession company in 2008, he and his co-owner discovered that key cutting and programming were the most profitable segments of their business. In 2018, Mark transitioned his focus to automotive locksmithing, and by leveraging his extensive knowledge, set out to create a comprehensive online automotive key supply store, which was later founded in 2023.

John Newberry is the President of the Georgia Association of Licensed Repossessors (GALR) and the CEO of Eagle Eye Recovery, a repossession and asset recovery agency headquartered in Villa Rica, Georgia. With a career rooted in hard work and a passion for progress, John has built a reputation as a thoughtful leader dedicated to advancing the recovery industry.

John’s commitment to the profession extends far beyond his day-to-day operations. He serves on numerous advisory boards and committees, where he collaborates with peers, clients, and vendors to tackle the industry’s most pressing challenges. These roles reflect his genuine desire to foster positive change, from addressing compliance and regulatory concerns to improving training programs and operational standards. John views these opportunities not as obligations, but as a way to give back to the industry that has shaped his career.

His involvement with these boards allows him to stay connected to the evolving needs of recovery professionals and the clients they serve. Whether offering guidance on claims management, personal property handling, or enhancing vendor-client relationships, John’s contributions are always focused on creating a stronger, more unified industry.

John takes pride in his ability to listen and learn from others, believing that collaboration is the key to lasting improvement. He has been invited to share his insights at various conferences and events, where he emphasizes practical solutions and sustainable practices that benefit everyone in the recovery process.

Daniel Pabon co-founded Florida Repossession Agency (FRA) in 2016, transforming it into a trusted leader in asset recovery across Central Florida and Northern New Jersey. With nearly 25 years in the repossession industry, Daniel’s expertise spans compliance, operations, and client relations, with a proven track record of managing complex recoveries while maintaining professionalism and efficiency. As Vice President of FRA, he focuses on strategic planning, team development, and innovative solutions, driving the agency’s growth and commitment to excellence in an ever-evolving industry.

Max Piñeiro is a serial entrepreneur who emigrated from Communist Cuba at the age of two. He entered the business world at four as a shoeshine boy and hasn’t slowed since. He joined the recovery industry in 1991 when he founded Elite Collateral Recovery, Inc., an asset recovery agency servicing New Jersey and Florida, where he currently serves as Director of Operations. He is also the Founder and President of Elite Search Team, Inc., a New Jersey licensed private detective agency specializing in corporate investigations and skip tracing. Max is a Managing Member of State Corporate Intelligence, LLC, a New Jersey licensed security agency he founded in 2004. Additionally, he was the founder of Vendor Transparency Solutions, LLC and co-founder of My Recovery System, LLC, both of which were acquired by MBSI in 2019. He served on the board of Time Finance Adjusters (TFA) for nine years, and as an Instrument Rated Pilot, volunteers his time and skills to both Angel Flight and Aero-Bridge. Max is husband to wife Rita, his partner in life and business for 42 years, father to son Brandon and daughter Natalie, and proud grandfather to Julian and Jonathan.

As Chief Operating Officer at Paramount Recovery Service (PAR), Tyler Powell brings 17 years of experience in the repossession industry. He has a proven track record in leading operations, optimizing business processes, and driving technology implementations. His leadership and expertise in developing and integrating a proprietary LPR platform have contributed to the company’s rapid growth and operational efficiency, helping to grow from 2 locations to 28 locations in Arizona, California, Colorado, Hawaii & Texas.

Tony Psaromatis is a digital marketing specialist and business mentor with more than two decades of experience helping people grow and scale businesses. He possesses high level knowledge with experience developing new territories, sales and marketing processes, and strategic partnerships, and conducting training presentations in both live and virtual settings. As Managing Partner of Truly Wow, LLC, he works closely with B2C and B2B executives to drive revenue. He excels at establishing new sales territories and crafting and executing high-impact marketing and sales funnels. His background includes sales leadership in mortgage banking, insurance, investments, and qualified plans and trading. Tony is a graduate of Texas A&M University and currently resides in Greenville, South Carolina, with his wife (and business partner) Dawn and son Jackson.

William Ray is Chief Operating Officer for Repo-IQ, a financial data analytics platform serving the Repossession Industry. Bringing more than 20 years of Powersport Dealership and Insurance Executive experience, with emphasis on consulting and analytics, William is excited to share how data can transform industries. Through analysis and collaboration, he has helped bring actionable insight to hundreds of Dealerships across the U.S.

William also serves as Chief Operating Officer for Romans Adjusters Inc., a repossession agency based in Dallas, Texas. The use of his financial analytics knowledge has contributed to restructuring Romans portfolio to increase revenue through multiple profit centers. Now leveraging this knowledge of the repossession space, William is looking to show how the power of data analytics can help any repossession agency gain powerful insights to increase efficiency and profitability.

Andy Sinclair is the President of RepoReport, a software company that assists repossession agents through various automation tools. Under his leadership, RepoReport has become a resource in the repossession industry, streamlining processes and enhancing efficiency for agents nationwide.

In addition to his role at RepoReport, Andy serves as the Assistant Chair for the Business Analytics program and as an Assistant Professor in the College of Business at Wilmington University. He holds a Master of Science in Business Intelligence and Analytics from Saint Joseph’s University and is currently working towards obtaining his doctorate degree in Computer Science: Data Science at Florida Atlantic University to further develop his educational background.

Prior to becoming a full-time faculty member, Andy served as an adjunct assistant professor in business analytics and business management at Wilmington University, and as an adjunct instructor at the graduate level at Saint Joseph’s University in the Decision and System Sciences Department. Andy also serves as a member of American Recovery Association (ARA).